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FAQ'S
Here you can find answers to many of your questions!


FREQUENTLY ASKED QUESTIONS

1. HOW DO WE LOG INTO THE SYSTEM?
YOU WILL CALL A TOLL FREE NUMBER AND ENTER THE EXTENSION AND PASSWORD THAT YOU ARE ISSUED. THEN THE CALLS WILL BE FORWARDED TO YOUR PHONE UNTIL YOU CALL THAT TOLL FREE NUMBER AGAIN AND LOG OFF COMPLETE INSTRUCTIONS CAN BE FOUND ON OUR GUIDANCE SITE

2. DOES YOUR COMPANY REIMBURSE FOR INSTALL AND USAGE OF A 2ND PHONE LINE?
NO, A 2nd LINE IS NOT REQUIRED AND THIS IS A CONTRACT POSITION YOU NEED TO SUPPLY THE EQUIPMENT NECESSARY TO TAKE THE CALLS. YOU MAY USE THE PHONE LINE YOU CURRENTLY HAVE BUT IT MUST NOT HAVE ANY FEATURES
FOR EXAMPLE: NO CALL WAITING, CALL FORWARDING, 3 WAY CALLING, IDENT-A-RING, DISTINCTIVE RING OR VOICE MAIL

3. WHAT EXACTLY WOULD I BE DOING?
YOU WILL BE CONTRACTED TO ANSWER CALLS COMING IN FROM OUR SYSTEM FOR THE "PSYCHIC HOTLINES" WE WILL GIVE YOU EVERYTHING THAT YOU NEED TO GET STARTED. I WILL GIVE YOU A MAIN WEBSITE FOR GUIDANCE. IT HAS DOWNLOADS FOR NUMEROLOGY AND TAROT CARDS. I WILL ALSO SUPPLY YOU WITH SEVERAL OTHER WEBSITES WHERE YOU CAN GO, THAT ARE VERY HELPFUL.

4. CAN I WORK MORE THAN 15 HOURS PER WEEK?
YES, YOU CAN WORK AS MANY HOURS AS YOU WOULD LIKE. THE COMPANY REQUEST THAT YOU WORK AT LEAST 15 HOURS PER WEEK. SAY YOU ARE GOING ON VACATION OR GOING TO BE GONE FOR MORE THAN ONE-WEEK JUST CALL ME, EMAIL ME, OR INSTANT MESSAGE ME AND EVERYTHING WILL BE FINE. IF YOU HAVE AN EMERGENCY AND HAVE TO BE AWAY AND CAN'T WORK JUST LET ME KNOW.

5. YOU SAID THE COMPANY REQUEST 15 HOURS PER WEEK, IF THAT IS THE CASE THEN WHY IS THE PAY BROKE DOWN THE WAY IT IS?
BECAUSE THAT IS FOR PEOPLE THAT HAVE WORKED THAT AMOUNT AN EMERGENCY CAME UP OR THEY WORKED 2 DAYS AND NOW GOING ON VACATION.

6. WHAT EQUIPMENT DO I NEED TO DO THIS JOB?
YOU NEED A PHONE LINE WITH NONE OF THE FOLLOWING: NO CALL WAITING, CALL FORWARDING, OR VOICE MAIL. ETC. INTERNET ACCESS IS NICE BUT IT IS NOT REQUIRED, WE CAN WORK AROUND THAT IF YOU REALLY WANT TO WORK.

7. DOES THIS COST ANYTHING?
NO, THERE IS NOT ANY COST OF ANY KIND TO YOU. YOU SHOULD NEVER HAVE TO PAY SOMEONE TO WORK FOR THEM; THEY PAY YOU TO DO THE WORK.

8. HOW OFTEN DO THE CALLS COME IN WHEN YOU ARE LOGGED IN?
THE GUIDANCE PACKAGE EXPLAINS THAT YOU NEED TO KEEP A 20-MINUTE CALL AVERAGE. AS LONG AS YOU MAINTAIN AT LEAST A 17-MINUTE CALL AVERAGE THE CALLS WILL COME IN ANYWHERE FROM EVERY 10 TO 15 MINUTES FROM THE TIME YOU HANG-UP
IF YOU LOG OFF WITH LESS THAN A 17-MINUTE CALL AVERAGE, YOU WILL NOT GET CALLS. IF AFTER YOU WORK A COUPLE OF NIGHTS AND CAN'T GET THAT AVERAGE UP, I WILL HELP YOU THAT IS WHAT I, AM, HERE FOR, IF YOU REALLY WANT TO WORK. PLEASE GIVE IT YOUR BEST TRY.

9. DO I HAVE TO HAVE ANY EXPERIENCE?
I WILL GIVE YOU EVERYTHING YOU NEED TO DO THIS JOB.
ALL YOU NEED TO DO THIS JOB IS THE FOLLOWING: YOU MUST ENJOY TALKING ON THE PHONE, YOU MUST LIKE TO LISTEN TO OTHER PEOPLES PROBLEMS, AND YOU MUST ENJOY HELPING OTHERS.

10. I AM NOT A PSYCHIC AND I DON'T WANT TO GIVE PEOPLE THE WRONG INFORMATION?
IF YOU HAVE SEEN ANY PSYCHIC COMMERCIALS AT THE VERY BOTTOM OF THE SCREEN IT SAYS FOR ENTERTAINMENT PURPOSES ONLY. MOST OF THE PEOPLE THAT CALL, JUST WANT SOMEONE TO TALK TO, HAVE LOW SELF ESTEEM, OR ARE JUST CURIOUS.
JUST REMEMBER THESE PEOPLE NEED TO HEAR SOME POSITIVE INFORMATION NOT NEGATIVE. THEY WANT TO KNOW IT IS NOT GOING TO BE THIS BAD FOREVER AND THAT THINGS ARE GOING TO CHANGE.

11. HOW DO YOU KNOW WHAT TO PAY ME?
YOU ARE PAID PER TALK MINUTE. THE COMPUTER THAT FORWARDS THE CALLS KEEPS UP WITH WHOM THE CALL WENT TO AND HOW LONG YOU WERE ON THE PHONE.
WE TAKE 1 MILLION CALLS PER DAY AND LOOSE HUNDREDS OF CALLS DUE TO NOT HAVING ENOUGH PEOPLE TO WORK THE LINES. THE CALLS ARE THERE IF YOU WANT TO WORK.

12. IS THIS A JOB THAT I CAN DO INDEFINITELY?
YOU CAN DO THIS JOB AS LONG AS YOU WANT, PROVIDING YOU FOLLOW COMPANY POLICY
THIS COMPANY HAS BEEN IN BUSINESS FOR OVER 10 YEARS. THIS IS NOT A NEW THING.

13. ARE ALL OF THE CALLS INBOUND?
YES

14. CAN THEY FIND OUT WHO I, AM
NO, THERE IS NO WAY THEY KNOW WHO YOU ARE OR WHERE YOU ARE.

15. DO I HAVE TO TELL THEM MY NAME WHEN TALKING TO THEM?
NO, YOU CAN USE ANY NAME YOU WANT BUT YOU MUST GIVE THEM YOUR CORRECT EXTENSION.

16. CAN I HAVE MY CHECK DIRECT DEPOSITED?
WE OFFER MANY DIFFERENT WAYS FOR YOU TO RECEIVE YOUR CHECKS, REGULAR MAIL AND PAY PAL ARE FREE OF FEES, WIRE TRANSFERS ARE $15.00, AND SPECIAL MAIL SERVICES ARE 3.50 PRIORITY AND $12.75 FOR EXPRESS MAIL, FedEx IS BASED ON WHERE YOU LIVE, AND WESTERN UNION IS BASED ON HOW MUCH IS SENT.

17. WHAT DO YOU MEAN BY CALL AVERAGE?
YOUR CALL AVERAGE IS YOUR TOTAL MINUTES DIVIDED BY YOUR TOTAL CALLS. THIS IS A VERY IMPORTANT PART OF THE BUSINESS YOU NEED TO SET A GOAL AND STRIDE TO REACH IT. YOU NEED TO KEEP TRACK OF THIS AND KEEP IT AS HIGH AS YOU CAN A 20 MIN AVG. OR HIGHER IS GOING TO GUARANTEE YOU CALLS BACK TO BACK.
YOUR AVERAGE DETERMINES HOW OFTEN YOU WILL RECEIVE CALLS. Since WE CANNOT MONITOR YOU, THERE HAS TO BE A SYSTEM THAT IS FAIR TO EVERYONE SET UP AND THAT IS HOW OUR AVERAGE/PRIORITY SYSTEM CAME ABOUT.

18. HOW DO I GET STARTED?
PLEASE REQUEST AN APPLICATION THEN WE WILL SET UP A TIME FOR AN INTERVIEW/ORIENTATION AND WE WILL GET YOU STARTED FROM THERE. NEVER GIVE ANYONE YOUR PHONE NUMBER WHEN SPEAKING WITH OTHERS IN REGARD TO WORKING ANY 900 NUMBERS IF THEY GET YOUR PHONE NUMBER THEY WILL REQUEST An EXTENSION FOR YOU AND ONCE YOUR NUMBER IS IN THE SYSTEM THEN YOU WILL NOT BE ABLE TO WORK FOR ANOTHER GROUP IF SO CHOOSE TO WITHOUT THE COSTLY EXPENSE OF CHANGING YOUR PHONE NUMBER OR ADDING ANOTHER PHONE LINE. PLEASE BEFORE CHOOSING WHICH GROUP YOU WOULD LIKE TO WORK FOR KEEP THAT INFORMATION TO YOURSELF. ALSO WE DO RECOMMEND THAT YOU RESEARCH EACH GROUP, ASK IF THEY PAY FOR EVERY MINUTE YOU WORK (IT IS FEDERAL LAW AND YOU ARE ENTITLED TO EVERY PENNY YOU WORK FOR) , MAKE SURE THERE ARE NO 10 MINUTE RULES, AND MAKE SURE THAT IF YOU WORK ON 20MIN, OR 30, 100 OR EVEN 118 MINUTES THAT THEY PAY YOU IF THEY DON'T THEY ARE BREAKING A LAW. BEFORE GIVING YOUR PERSONAL INFORMATION REQUEST A CONTRACT, COMPENSATION SCHEDULE AND RULES AND REGULATIONS FROM EACH AND EVERY GROUP.

19. I DO NOT KNOW ABOUT GIVING YOU MY SOCIAL SECURITY NUMBER?
THE ONLY REASON YOU WILL NEED TO SUBMIT YOUR SSN IS SO THE MONEY YOU MAKE CAN BE PROPERLY REPORTED TO THE IRS VIA A 1099-MISC FORM. YOU WILL NEED TO FILL OUT THE W-9 WITH YOUR SSN ON THERE. THIS IS A FEDERAL GOVERNMENT FORM AND CAN BE OBTAINED FROM THEIR SITE WHICH I PROVIDE YOU A LINK TO OR YOU CAN GO THERE YOURSELF. ALL OF YOUR INFORMATION IS KEPT IN THE STRICTEST CONFIDENCE. I RESPECT YOUR PRIVACY.

20. WHAT DO I DO WITH MY CALL SHEETS?
YOU MUST MAIL, EMAIL, OR FAX CALL SHEETS IN DAILY.

21. DO I COUNT HANG-UPS?
YES, YOU MUST COUNT HANG-UPS. IF YOU GET A CALL AND NO ONE IS THERE JUST WRITE HANG-UP ON THE CALL SHEET WHERE THE NAME GOES. WHERE IT SAYS CALL STARTED AND ENDED PUT THE SAME TIME IN BOTH PLACES.

22. HOW DO I KNOW WHEN I ANSWER THE PHONE IT IS A CALL FROM THE 900 LINE?
WHEN YOU ANSWER THE PHONE THERE WILL BE A WHISPER PROMPT. A LIST OF THE PROMPTS FOR EACH LINE CAN BE REQUESTED FROM OUR GUIDANCE SITE.
THE BEST WAY TO ANSWER THE PHONE WHEN YOU ARE LOGGED ON IF THERE IS NO PROMPT IS: (GOOD MORNING, GOOD EVENING) HOW MAY I HELP YOU? THAT WAY YOU HAVE IT COVERED EITHER WAY.


23.WHY DOES IT MATTER WHAT TIME I LOG ON THE 1ST TWO TIMES?
IF YOU CAN LOG ON AFTER 12AM THAT IS THE BEST TIME TO DO SO, THESE CALLS THAT COME IN SEEM TO BE THE MOST SINCERE AND REALLY ARE IN NEED OF HELP. THIS REALLY IS THE TIME WHEN LESS OF THE CURIOUS CALLS COME IN, THOSE CALLS LAST 3 TO 5 MIN AND CALL REALLY HURT YOUR AVG. PLEASE REFER TO THE AVERAGE TIPS SHEETS ON THE GUIDANCE SITE FOR MORE INFORMATION ON AVERAGES

24. WHAT SO I DO IF A MINOR CALLS, AND HOW DO I KNOW IF IT IS A MINOR?
IF YOU GET A MINOR THAT CALLS THEY ARE GENERALLY GOING TO HANG-UP PRETTY QUICK WHEN YOU ASK FOR: NAME, ADDRESS, AND DATE OF BIRTH.
YOU CAN TELL BY THE DATE OF BIRTH, BUT IF THEY DONUT HANG ľUP ASKS THEM JUST HOW OLD DID YOU SAY YOU ARE.
IF YOU KNOW FOR SURE THEY ARE A MINOR AND THE PARENT IS NOT THERE TO CONFIRM IT IS OK YOU MUST TELL THEM TO CALL YOU BACK WHEN THEY TURN 18 AND POLITELY HANG UP.

25. WILL YOU BE LISTENING OR MONITORING MY CALLS?
NO ALL CALLS ARE PRIVATE HOWEVER I DO LOG ON AND DO TEST CALLS OF EACH AND EVERY PERSON UNDER THIS GROUP

26. WHAT HAPPENS IF YOU TELL SOMEONE SOMETHING ABOUT HIS OR HER FUTURE AND IT TURNS OUT THAT IT NEVER HAPPENS? CAN THEY SUE OR COME BACK ON YOU FOR GIVING THE WRONG INFORMATION
NO, THERE IS NO WAY ANYONE CAN SUE YOU. THE COMMERCIAL CLEARLY STATES THIS IS FOR ENTERTAINMENT PURPOSES ONLY. BUT IF YOU TAKE MONEY FROM THEM OR MAKE FALSE PROMISES IF THEY SEND YOU MONEY TO PURCHASE ANYTHING (WHICH IS AGAINST THE RULES SEE RULES AND ERGS) THEY CAN SUE YOU AND HAVE YOU INVESTIGATED AND PRN WILL PROSECUTE YOU.

27. I HAVE CALLED YOU AND GOT NO ANSWER, HOW DO I CONTACT YOU I WANT TO WORK?
SEND ME AN EMAIL OR IM. PUT YOUR NEEDS IN THE SUBJECT LINE IF YOU EVER HAVE AN EMERGENCY PLEASE PUT 911 IN THE SUBJECT. ALSO ONCE ISSUED AN EXTENSION PLEASE INCLUDE THAT WITH YOUR NAME.

28. IF I TAKE A CALL AND IT IS NOT 15-MINS DOES THAT BRING MY AVERAGE DOWN?
YES, THIS IS TO BE EXPECTED THOUGH. YOU MAY HAVE A CALL 3 MINUTES OR A HANG-UPS OR YOU MAY HAVE A FEW CALLS LIKE THIS. THEN YOU HAVE A CALL THAT IS 60 MINUTES LONG, WHICH WILL BRING YOU AVERAGE RIGHT, BACK UP, HOWEVER IF YOU LET YOUR AVG. FALLS BELOW 17 MINUTES IT MAY NOT BE ABLE TO BE RECOVERED. IF THIS HAPPENS PLEASE LET ME KNOW IMMEDIATELY.

29. WHY WHEN I, AM, TALKING TO A CALLER DOES IT SOUND LIKE WE JUST GET CUT OFF?
THIS IS BECAUSE THIS IS A PREPAID CALL AND THE CALL IS CUT OFF WHEN THE MONEY RUNS OUT.